IT Support Specialist

Job Description

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: IT Support Specialist
Location: Syracuse, NY (On-site)
Job Type: Full-time, direct hire
Salary Range: $25/hr – $27/hr depending on experience

About the Role:
We are seeking an IT Support Specialist to provide technical support for end-user hardware and software across various business units. Operating under general supervision, the successful candidate will apply their professional expertise and sound judgment to ensure timely and effective resolution of technical issues. This is a hands-on, in-person role based in the East Syracuse, NY area and does not offer remote work flexibility.

Key Responsibilities:

• Respond promptly to support tickets and user inquiries via the internal helpdesk system

• Manage procurement, configuration, maintenance, and repair of end-user devices including:

• Desktop and laptop computers, tablets, and peripherals

• POS (Point of Sale) systems

• Mobile handheld devices, printers, phones, and hotspot units

• Maintain equipment inventory and ensure timely delivery for technology requests

• Support deployment and maintenance of enterprise applications

• Configure and troubleshoot VPNs, virtual phone systems, and remote work technologies

• Ensure compliance with IT standards around:

• Asset management

• Encryption protocols

• Malware prevention

• Multi-factor authentication

• System/software patching

• Analyze system data to verify adherence to organizational standards

• Create and maintain documentation for IT processes and configurations

• Use scripting tools to deploy updates and configurations across systems

• Participate in an on-call rotation for after-hours technical support

• Complete all required training and certifications

• Perform additional duties as assigned

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  Qualifications:

  Education:

  • Associate’s degree or higher in a technology-related field

  Experience:

  • Minimum of 2 years of experience supporting computer systems and related technologies

  Technical Skills:

  • Proficiency with Windows-based systems, networking, VPNs, mobile device support, and enterprise software

  • Experience with system scripting and configuration tools

  Certifications:

  • Relevant IT certifications are a plus (CompTIA, Microsoft, etc.)

  Soft Skills:

  • Strong problem-solving and troubleshooting abilities

  • Excellent verbal and written communication skills

  • Organized and detail-oriented

  • Ability to work independently and collaboratively

  Other Requirements:

  • Must pass a drug screening

  • Subject to ongoing background and compliance checks

  • Valid driver’s license required

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  Why Join Us?
  Join a supportive and growing IT team where your contributions directly impact operations across multiple business units. Enjoy a collaborative culture, opportunities for skill development, and the stability of a full-time, direct hire position.

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  ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.