Syracuse, New York
EDI Operations Analyst
- Posted: May 29, 2025
- Employment Type: Direct Hire
- Job Category: IT - Database
- Job Number:
Job Description
Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.
Job Title: EDI Analyst/Support
Location: On-site in Syracuse, NY
Job Type: Full-time, direct hire
Salary Range: $25–$28/hr, depending on experience
About the Role:
A growing company is seeking an EDI Support Analyst to support and enhance its electronic data interchange processes. This individual will play a critical role in ensuring accurate, timely data transmission between internal systems and external partners. The position requires a balance of technical troubleshooting, business analysis, and cross-departmental collaboration—ideal for someone who enjoys solving complex data flow challenges and engaging with stakeholders at all levels.
Key Responsibilities:
EDI Operations & Support
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Monitor and troubleshoot EDI transmissions to ensure data accuracy and timely resolution of errors
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Collaborate with external trading partners to manage EDI onboarding, workflows, and compliance
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Maintain and update EDI documentation and integration records
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Support migration efforts from legacy EDI platforms to SaaS-based solutions
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Perform audits to validate EDI activity and ensure regulatory and operational compliance
Business & Technical Analysis
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Act as a liaison between internal business teams and technical staff
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Translate business requirements into EDI-compatible workflows
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Map and trace data across ERP (Microsoft Dynamics GP), WMS, and custom systems
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Document and troubleshoot integrations while building internal support content
Customer Service & Communication
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Engage with external technical and non-technical contacts to resolve issues
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Provide empathetic, clear support regardless of user's technical ability
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Work collaboratively with IT, operations, and vendors
Project Management
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Assist with prioritization and scheduling of EDI-related projects
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Support the implementation and testing of new system workflows
Qualifications:
Education:
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Associate’s degree in Information Technology, Computer Science, or related field
Experience:
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2+ years supporting EDI systems, IT operations, or technical business functions
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Previous exposure to distribution, warehousing, or manufacturing is preferred
Technical Skills:
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Familiarity with MS SQL Server; ability to write basic queries preferred
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Experience with Microsoft Dynamics GP and/or WMS platforms preferred
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Understanding of SaaS-based EDI platforms (e.g., SPS Commerce)
Soft Skills:
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Strong problem-solving and analytical thinking
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Clear verbal and written communication skills
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Ability to manage multiple priorities and work independently
Why Join Us?
Be part of a dynamic and collaborative IT department that values teamwork and continuous improvement. You'll gain exposure to business-critical systems and play an important role in modernizing core data infrastructure. This is an opportunity to make a real impact in a fast-paced distribution environment.
ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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