Enterprise Automation Engineer (ServiceNow)

Job Description

Please no 3rd parties or C2C. Must be a US Permanent Resident or Citizen. We are unable to sponsor currently.

Job Title: Enterprise Automation Engineer (ServiceNow)
Location: Remote (East Coast)
Job Type: Full-time, direct hire
Salary Range: $110,000 – $130,000 annually depending on experience

About the Role:
A growing, technology-driven organization is seeking an Automation & AI Solutions Engineer to design, build, and support scalable automation, workflow, and AI-enabled solutions across the enterprise. This role sits within the Enterprise Platforms team and partners closely with business stakeholders to translate operational needs into efficient, platform-based solutions.

This is a hands-on role for someone who enjoys building practical solutions, improving business processes, and leveraging modern tools to drive efficiency. The ideal candidate brings experience across workflow automation, low-code platforms, integrations, and emerging AI technologies, along with the ability to balance speed, usability, scalability, and governance.

Key Responsibilities:

• Design and implement workflows and automations using platforms such as Microsoft Power Platform, ServiceNow, and related enterprise tools
• Build scalable, reusable solutions that replace manual, repetitive, or inefficient business processes
• Evaluate business requirements and determine the most appropriate platform or tool for each use case
• Develop and support AI-enabled solutions using technologies such as ChatGPT, Microsoft Copilot, or similar tools
• Identify opportunities to apply automation and AI to improve productivity, decision-making, and operational efficiency
• Integrate systems using APIs, connectors, and data flows to support end-to-end process automation
• Design maintainable and scalable solutions that can be reused across teams and departments
• Partner with business stakeholders and analysts to gather requirements and translate them into technical solutions
• Communicate solution design, tradeoffs, risks, and recommendations to technical and non-technical audiences
• Contribute to governance standards for workflows, data usage, solution architecture, and platform adoption
• Support and guide third-party vendors delivering platform-based or automation-related solutions
• Document solutions, configurations, and best practices to promote knowledge sharing and long-term supportability
• Continuously identify opportunities for process improvement and expanded automation across the organization

Qualifications:

Education

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred
• Equivalent combination of education and practical experience will be considered

Experience

• 3–6+ years of experience building solutions using Microsoft Power Platform, ServiceNow, or similar workflow and automation platforms
• Hands-on experience developing workflows, automations, low-code applications, or platform-based business solutions
• Experience working across multiple enterprise platforms and selecting the right solution for business needs
• Experience partnering with business stakeholders to deliver automation and process improvement initiatives
• Experience supporting or contributing to enterprise platform governance and standards is a plus

Technical Skills

• Microsoft Power Platform, including Power Automate and Power Apps
• ServiceNow or similar enterprise workflow platforms
• API integrations, connectors, and data flows
• Experience with AI tools such as ChatGPT, Microsoft Copilot, or similar solutions
• Understanding of solution design principles related to scalability, maintainability, and reuse
• Familiarity with process automation, workflow design, and enterprise application integration

Certifications

• Microsoft Power Platform certifications are a plus
• ServiceNow certifications are a plus
• AI, automation, or cloud platform certifications are helpful but not required

Soft Skills

• Strong understanding of business process design and process improvement
• Ability to balance rapid delivery with long-term scalability and maintainability
• Strong analytical and problem-solving skills
• Excellent collaboration and communication skills across technical and non-technical teams
• Ability to work effectively in a fast-paced environment with evolving priorities
• Self-starter with a hands-on, solution-oriented mindset

Why Join:

• Opportunity to build and shape automation and AI capabilities across the organization
• High-impact role with visibility across multiple business functions
• Exposure to modern enterprise platforms and emerging AI technologies
• Collaborative environment focused on innovation, efficiency, and continuous improvement