Business Analyst (PeopleSoft)

Job Description

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: Functional Business Analyst – Enterprise ERP Systems
Location: Central New York
Job Type: Full-time, direct hire
Salary Range: annually depending on experience

About the Role

We are seeking an experienced Functional Business Analyst to support and advance a complex enterprise ERP environment within a higher education organization. This position will serve as a functional subject matter expert for PeopleSoft Campus Solutions, with a primary focus on the Campus Community module, while supporting broader ERP projects, upgrades, implementations, and continuous improvement initiatives.

The Functional Business Analyst will serve as a liaison between business stakeholders and technical teams, translating operational requirements into clear functional specifications and sustainable system solutions. The role combines approximately 40% operational system maintenance and production support with 60% project and strategic initiative work.

Key initiatives include system upgrades, accessibility improvements, security enhancements, process automation, implementation of delivered PeopleSoft functionality, and efforts to reduce unnecessary system customizations.

Key Responsibilities

• Serve as the functional subject matter expert for PeopleSoft Campus Solutions Campus Community.

• Configure, maintain, and support delivered PeopleSoft functionality within the enterprise ERP environment.

• Support Campus Solutions data models and functionality associated with institutional processes and applicable regulatory requirements.

• Troubleshoot functional and system issues and collaborate with technical resources to identify, test, and implement appropriate solutions.

• Support the integrity, reliability, security, maintainability, and ongoing performance of ERP functionality.

• Provide functional and technical guidance to departments utilizing enterprise applications.

• Gather, analyze, validate, and document business and functional requirements.

• Translate business requirements into functional specifications, use cases, workflows, process maps, and other SDLC documentation.

• Evaluate existing business processes and identify opportunities for system, workflow, and operational improvements.

• Collaborate with business stakeholders, developers, technical teams, and project resources to ensure requirements are clearly understood and successfully implemented.

• Analyze complex datasets using SQL to support troubleshooting, requirements validation, testing, and business decision-making.

• Lead or contribute to ERP projects, system upgrades, implementations, enhancements, and continuous improvement initiatives.

• Support projects focused on improving enterprise system accessibility, security, maintainability, and user experience.

• Participate in initiatives to reduce unnecessary customizations and expand the use of delivered PeopleSoft capabilities.

• Implement and support PeopleSoft/Oracle functionality including Page and Field Configurator, Data Masking, and Track Changes.

• Coordinate multiple projects, priorities, and deliverables within a project-driven enterprise environment.

• Develop and execute functional testing plans and support system, integration, regression, and user acceptance testing activities.

• Support documentation, implementation, deployment, and post-production activities associated with system changes.

• Identify opportunities to reduce manual processes through workflow improvements and automation.

• Apply AI-assisted tools where appropriate to support business analysis, documentation, process improvement, and data-informed decision-making.

• Evaluate practical applications of commercially available AI and productivity technologies within established organizational, security, and compliance requirements.

Qualifications

Education

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related discipline.

• An equivalent combination of relevant education and professional experience may be considered.

• Master’s degree in a related discipline is preferred.

Experience

• Minimum of 3 years of professional experience working with PeopleSoft, including Campus Solutions, HCM, Financials, or a comparable PeopleSoft enterprise environment.

• Experience gathering, analyzing, and documenting business and functional requirements.

• Experience developing functional specifications, use cases, workflows, process documentation, and other SDLC deliverables.

• Demonstrated experience supporting enterprise applications in a production environment.

• Experience participating in or leading ERP upgrades, implementations, enhancements, or related technology projects.

• Experience with PeopleSoft Campus Solutions Campus Community is strongly preferred.

• Higher education, student information system, or student lifecycle experience is preferred.

• Experience supporting accessibility, security, automation, or ERP optimization initiatives is preferred.

Technical Skills

• Advanced SQL skills with a strong understanding of relational database concepts, data structures, and data analysis.

• Strong functional knowledge of enterprise ERP systems and business analysis methodologies.

• Experience configuring and supporting delivered PeopleSoft functionality.

• Familiarity with PeopleSoft security, administration, and integration technologies, including Integration Broker, web services, and file layouts, is preferred.

• Experience with PeopleSoft Fluid user interfaces is preferred.

• Familiarity with PeopleSoft capabilities such as Page and Field Configurator, Data Masking, and Track Changes is preferred.

• Proficiency with Microsoft Excel, Word, Visio, or comparable productivity and process-mapping applications.

• Working knowledge of AI-enabled productivity tools and their application to requirements analysis, documentation, automation, data analysis, or process improvement.

• Familiarity with WCAG accessibility standards is preferred.

• Knowledge of regulatory and compliance requirements relevant to higher education environments, including FERPA, Title IV, IPEDS, Clery Act requirements, and applicable ISO standards, is preferred.

Certifications

• CBAP (Certified Business Analysis Professional) certification is preferred.

• PMP (Project Management Professional) certification is preferred.

Soft Skills

• Strong analytical, critical-thinking, troubleshooting, and problem-solving capabilities.

• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.

• Strong requirements gathering, facilitation, and stakeholder management skills.

• Ability to translate complex business requirements into clear, actionable functional specifications.

• Strong organizational and project coordination skills with the ability to manage multiple concurrent priorities.

• Ability to work independently while collaborating effectively across technical and business teams.

• Customer-focused approach to enterprise application support and stakeholder engagement.

• Ability to balance ongoing production support responsibilities with project deadlines and strategic initiatives.

Why Join Us?

This position provides the opportunity to work within a stable, complex enterprise technology environment supporting institution-wide systems and business processes. The role offers significant exposure to PeopleSoft Campus Solutions, ERP modernization, accessibility, security, automation, and AI-assisted process improvement initiatives.

The successful candidate will have the opportunity to contribute to both the ongoing reliability of critical enterprise applications and strategic projects designed to improve system functionality, maintainability, security, and the experience of the departments and users they support.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.