Educational Technologist

Job Description

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: Educational Technologist
Location: Syracuse, NY (On-site)
Job Type: Full-time, direct hire
Salary Range: $60,000 – $64,500 annually depending on experience
Schedule: Monday–Friday, standard business hours, with occasional flexibility based on operational needs

About the Role

We are seeking an experienced Educational Technologist to support the installation, configuration, operation, maintenance, and enhancement of audiovisual and instructional technology systems within a higher education environment.

This hands-on technical position supports a variety of technology-enabled spaces, including classrooms, conference rooms, auditoriums, computer labs, and collaborative learning environments. The role combines audiovisual system troubleshooting, equipment integration, end-user support, and participation in technology improvement projects.

The ideal candidate will have practical experience working with professional audiovisual equipment, presentation technologies, and integrated control systems, particularly Extron products and solutions. This individual will collaborate with IT teams, faculty, staff, engineers, and outside contractors to ensure reliable technology performance and an effective user experience.

Key Responsibilities

• Install, configure, maintain, and troubleshoot audiovisual systems in classrooms, conference rooms, auditoriums, and other instructional spaces.

• Support professional A/V equipment, including projectors, displays, cameras, microphones, speakers, audio/video mixers, and associated computing equipment.

• Configure, maintain, and troubleshoot integrated presentation technologies, including Extron audiovisual equipment and control systems.

• Provide technical support for in-person, hybrid, and virtual teaching, learning, and collaboration environments.

• Participate in audiovisual system installations, classroom technology upgrades, renovations, and new construction projects.

• Coordinate with engineers, contractors, facilities personnel, and internal IT teams to implement and maintain technology solutions.

• Perform preventative maintenance, diagnose equipment failures, and resolve audiovisual support requests.

• Support lecture capture, video recording, streaming, and multimedia distribution technologies.

• Set up, operate, and monitor audiovisual equipment for presentations, meetings, and special events.

• Provide technical guidance and training to faculty, staff, and other end users on audiovisual equipment and presentation systems.

• Assist with the maintenance and support of computer labs, specialty technology equipment, and related infrastructure.

• Evaluate emerging audiovisual technologies and recommend improvements to existing systems.

• Occasionally travel to regional facilities to assist with audiovisual installations, maintenance, or technical support.

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Audiovisual Technology, or a related field, or an equivalent combination of education and relevant professional experience.

Experience

• Minimum of 3 years of experience supporting audiovisual systems, instructional technologies, or related technical environments.

• Hands-on experience installing, configuring, operating, maintaining, and troubleshooting professional audiovisual equipment.

• Experience supporting classroom presentation systems, conference room technologies, or integrated audiovisual environments.

• Experience supporting audiovisual technology in higher education, corporate training, conference facilities, or similar environments is preferred.

• Experience participating in A/V installations, technology upgrades, or construction-related technology projects is a plus.

Technical Skills

• Working knowledge of Extron audiovisual products, presentation technologies, and control systems.

• Experience supporting projectors, displays, microphones, cameras, speakers, audio equipment, and video presentation systems.

• Familiarity with audiovisual signal distribution, integrated control technologies, and multimedia systems.

• Knowledge of hybrid meeting technologies, lecture capture systems, and video streaming solutions is preferred.

• Familiarity with Windows-based computers, Microsoft Office, and common business applications.

• Ability to troubleshoot technical issues involving audiovisual hardware, software, connectivity, and system integration.

• Comfortable using hand tools, power tools, and electronic testing equipment.

• Familiarity with AI-powered productivity or technical support tools is a plus.

Certifications

• Relevant audiovisual industry certifications, such as AVIXA CTS or Extron training certifications, are a plus but not required.

Soft Skills

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent verbal and written communication skills, with the ability to assist technical and nontechnical users.

• Strong customer service orientation and commitment to providing a positive end-user experience.

• Ability to manage multiple technical support requests and coordinate work across several projects.

• Strong organizational skills, attention to detail, and follow-through.

• Ability to work independently while collaborating effectively with internal teams and external stakeholders.

• Willingness to learn new technologies and adapt to evolving audiovisual environments.

Additional Requirements

• This is an on-site position based in Syracuse, NY.

• Ability to lift and carry audiovisual equipment weighing up to approximately 40 pounds, subject to applicable overhead lifting limitations.

• Ability to perform physical activities associated with equipment installation and maintenance, including standing, walking, bending, and kneeling.

• Occasional regional travel may be required.

• Flexibility to adjust working hours to accommodate technology projects, scheduled events, and operational needs.

Why Join Us?

This is an excellent opportunity to work with a wide range of professional audiovisual and instructional technologies in a collaborative higher education environment.

Unlike positions focused exclusively on responding to technical support requests, this role offers meaningful involvement in audiovisual system installations, classroom technology upgrades, equipment integration, and improvement projects.

The Educational Technologist will have the opportunity to expand their technical expertise, collaborate with experienced technology professionals, and contribute directly to enhancing the teaching, learning, and collaboration experience across the organization.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.