IT Specialist – Level 2

Job Description

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: IT Specialist – Level II
Location: Syracuse, NY
Job Type: Full-time, direct hire
Salary Range: $59,000–$64,000 annually depending on experience
Work Schedule: 100% on-site, 5 days per week

About the Role:
We are seeking an IT Specialist – Level II to provide well-rounded technical support across desktop, network, server, Office 365, and general infrastructure needs in a large, multi-site environment. This position will support escalations from the Level I help desk team, assist with administration and maintenance of the IT environment, and work closely with IT leadership and existing support teams.

This role is part of a department growth initiative to support increased technical needs and escalations from the help desk. The current IT support structure includes Level I help desk technicians along with leadership across IT, security, and end-user infrastructure.

The ideal candidate will have hands-on Level II support experience with exposure to desktop support, Office 365 administration, general networking, server maintenance, and virtualized server environments. It is best suited for someone who is well-rounded across IT support, systems exposure, and general infrastructure administration.

Key Responsibilities:

• Troubleshoot and resolve technical issues escalated from Help Desk Technicians.
• Provide support across desktop, hardware, software, network, server, and general infrastructure needs.
• Administer Office 365, including Office applications, Exchange, SharePoint, and Teams.
• Maintain hardware and software inventory.
• Support compliance with software licensing requirements.
• Assist with deployment and troubleshooting of communication technologies, including phone systems and cell phones.
• Coordinate user hardware and software deployments.
• Perform server and network maintenance as directed.
• Assist with general infrastructure administration and maintenance.
• Support a virtualized server environment, including exposure to VMware and Hyper-V.
• Assist with IT support needs across a multi-site environment.
• Provide occasional after-hours or weekend support as needed.

Qualifications:

Experience

• 2+ years of IT support experience.
• Experience in a Level II support, desktop support, junior systems administrator, IT generalist, or similar role.
• Experience supporting hardware, software, networking, systems maintenance, and security-related issues.
• Experience working in a larger organization or multi-site technical environment preferred.
• Exposure to server maintenance, network support, and infrastructure administration preferred.
• Exposure to virtualized server environments preferred.

Technical Skills

• Office 365 administration experience preferred, including Exchange, SharePoint, Teams, and Office applications.
• General desktop, laptop, hardware, and software troubleshooting skills.
• Exposure to server and network maintenance.
• General understanding of virtualized server environments.
• VMware and/or Hyper-V exposure preferred.
• Ability to support user hardware and software deployments.
• Familiarity with IT inventory and software licensing compliance.
• General knowledge of systems maintenance and security-related support needs.

Certifications

• IT, Microsoft, networking, or systems-related certifications are a plus but not required.

Soft Skills

• Strong troubleshooting and problem-solving skills.
• Ability to communicate professionally with end users, help desk staff, and internal IT teams.
• Comfortable working in a hands-on, fully on-site support role.
• Ability to prioritize escalated support issues and follow established procedures.
• Team-oriented mindset with the ability to work closely with IT leadership, security, end-user infrastructure, and support teams.
• Willingness to complete an assessment or questionnaire as part of the interview process.

Why Join Us?

This is an excellent opportunity for an IT professional who enjoys a broad technical support role and wants to continue growing across desktop, systems, network, Office 365, and infrastructure support. The organization offers a larger, multi-site technical environment with exposure to approximately 3 facilities and 60 servers, including virtualized servers and ongoing migration work from VMware to Hyper-V.

This role provides the opportunity to work closely with experienced IT leadership while joining a growing support team in a hands-on Level II capacity.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.